Privacy Policy
Last updated: 1 July 2026Kayla Talk ("we", "us", "our") is operated as a registered MSME enterprise (Udyam Registration Number: UDYAM-WB-14-0258284), engaged in astrological and spiritualist services, with our registered office at AG 334, Thakdan Road, New Town, North 24 Parganas, West Bengal 700102, India. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.
1. Information We Collect
- Personal details: name, phone number, email address, and date/time/place of birth where required for chart-based readings.
- Communication data: messages sent via WhatsApp, our contact form, phone calls, or email.
- Payment information: processed through secure third-party payment gateways; we do not store full card or bank account details on our servers.
- Session content: information you share during a reading, healing session, or consultation, kept strictly confidential.
- Technical data: browser type, IP address and pages visited, collected automatically for site performance and security.
2. How We Use Your Information
- To provide, schedule and conduct readings, healing sessions, pujas and courses.
- To process payments and send booking confirmations or invoices.
- To respond to enquiries sent via WhatsApp, phone, email or our contact form.
- To send newsletters or course updates, only where you have opted in.
- To improve our website and services.
3. Confidentiality of Sessions
We understand the deeply personal nature of astrological and spiritual consultations. All information shared during a private session — birth details, readings, healing requests or puja particulars — is treated with strict confidentiality and is never shared with third parties except as required by law or with your explicit consent.
4. WhatsApp & Third-Party Communication
Bookings and enquiries made through our WhatsApp number (+91 80026 78464) are subject to WhatsApp's own privacy policy in addition to ours. We use WhatsApp solely to coordinate bookings, confirmations and follow-ups related to your enquiry.
5. Payment Processing
All payments are handled via secure, PCI-compliant third-party payment gateways. Kayla Talk does not store your complete card, UPI, or net-banking credentials. We accept all standard payment modes including UPI, debit/credit cards, net banking and digital wallets.
6. Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.
7. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at support@kaylatalk.com. You may also opt out of newsletter communications at any time.
8. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors without verifiable parental consent.
9. Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date above reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
For any privacy-related questions, please reach us at support@kaylatalk.com or call +91 80026 78464.